PRIVACY POLICY

At Redcastletrans.com, we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of personal data we collect, how we gather it, how we use it, and the steps we take to safeguard it. We aim to help you make informed decisions about sharing your information with us. When interacting with us, ensure that those you represent are aware of and consent to our Privacy Policy.

This policy may be updated periodically, and it’s your responsibility to review it regularly for any changes.

Information We Collect: We may collect personal information such as:

  • Your name, date of birth, gender, postal address, phone number, email address, and passport details.
  • Details about services you’ve purchased or inquired about.
  • Additional information provided directly or indirectly through our communication channels, such as phone, websites, social media, or customer surveys.

Some of this information may be considered “sensitive,” and we will only collect it with your consent.

How We Collect Personal Information: We may gather your information when you:

  • Request information, contact us, make a booking, enter a competition, subscribe to newsletters, or interact with our website/app.
  • Provide details through social media, or in-store consultations. We may also receive your information from third parties, such as travel booking agents, market research firms, and service partners.

You guarantee that you have obtained consent to share all personal data, including information about your friends and family when making travel bookings on their behalf.

Why We Collect Your Information: We collect your personal information to:

  • Provide our services and ensure a smooth experience, such as managing tour bookings.
  • Handle inquiries, updates, and complaints about your bookings.
  • Contact you in emergencies.
  • Conduct research to improve customer experience and tailor content to your preferences.
  • Inform you about services you might be interested in through newsletters or direct mail.
  • Improve our website’s functionality.
  • Detect fraud and comply with regulatory requirements.

If you provide your email for an online booking, we may retain your contact details, even if the booking is incomplete, for future assistance and follow-up. You may receive an email with instructions to stop further communication or delete your information.

We will only retain your personal information for as long as necessary to fulfill the purpose for which it was collected. After a reasonable period of inactivity, you may need to resubmit your information.